![]() ![]() Template Compatibility Issues If your template is working and there were unforseen technical problems relating to the configuration of your computer, we cannot take responsibility on the timeframe needed to create the program. We are available immediately to assist you with any issues and will help you to complete your program as soon as possible. You must contact our customer support immediately if you are experiencing any technical problems with your template download. Time Factors Although we do understand the time sensitivity of a funeral service, no refunds will be issued based on whether or not you were able to use your template in time for a funeral service. ![]() No refunds will be granted for a wrong design chosen. We strive hard to provide accurate photos of our templates on each product page along with a video to assist you in seeing the actual design you will receive. Make sure you read each product description carefully before purchase to ensure it is the correct design or style you want. Wrong Design Failure on your part to purchase the correct template design does not warrant any type of exchange of a template. We are able to monitor the number of download attempts for a given purchase. If you do not receive the download link or unable to find the template once you click the download link, please contact us immediately for assistance. Once you are issued the download for the specific template(s), you are given access to retrieve the product via a download link. Digital templates file purchases are non-refundable. ![]()
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